Talk to someone who knows cash flow.
Book a 20-minute walkthrough with our customer finance team, or reach support directly. Real people in San Francisco, every working day.
0 to 5 min
What your business looks like and what you want to see.
5 to 15 min
A live forecast, on sample data or your own read-only bank feed.
15 to 20 min
Your questions, pricing and how setup works.
Already a customer? We are here.
Support is run by the same team that does onboarding, so whoever answers knows how forecasts work.
Email support
contact@visuvate.com
For anything, including billing and bank connections.
Write to us
Phone
Call us
Monday to Friday, 7:00 AM to 5:00 PM Pacific Time.
Call the team
Opening hours
Monday to Friday, 7:00 AM to 5:00 PM PT
Email, working hours
Under 2 hours
Email, evenings and weekends
Next working morning
Phone
Answered live
Come and see us.
Tarn Software Ltd
2 Fremont Street, Floor 4
San Francisco, CA 94105
BART and Muni
Embarcadero or Montgomery, then a three-minute walk along Market Street.
Ferry and bus
Salesforce Transit Center is one block south. The Ferry Building is ten minutes on foot.
Visiting
Check in at the lobby desk. We are on Floor 4, Monday to Thursday.
Open in a map app
Quick answers.
The questions our support team hears most. Anything else, email us.
How do I reset my password?
Use “Forgot password” on the Tarn sign-in screen. The link arrives within a minute and works for 30 minutes. If it does not arrive, check your spam folder or email us and we will help.
A bank connection stopped syncing. What should I do?
Banks ask for consent again every 90 days or after a security change. Open Settings, then Connections, and choose Reconnect next to the account. Your history and forecast stay as they are.
Can I add my bookkeeper or accountant?
Yes. On Growth and Group, invite them from Settings, then Team, as an adviser. Advisers do not count towards your seats and can manage several clients from one login.
How do I change plan or cancel?
From Settings, then Billing, at any time. Upgrades apply straight away; downgrades and cancellations apply at the end of the billing period. We do not charge a cancellation fee.
Where is my data stored?
In the United States, encrypted at rest and in transit. You can export everything as CSV at any time, and if you close your account, your data is deleted within 30 days.
Do you offer onboarding for larger teams?
Group customers get a named contact who sets up the first forecast with you, connects each entity and runs a review after the first month.
